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Set up your XE Pay account and devices in minutes.

Card Machines

Installation, troubleshooting, and maintenance guides.

Payments

Processing, settlements, refunds, and transaction support.

EPOS Solutions

EPOS setup, integrations, and operational guidance.

Merchant Account

Manage users, permissions, and business settings.

Security

PCI compliance, fraud prevention, and account security.

Billing

Invoices, subscriptions, and payment plans.

Returns & Refunds

Refund procedures and chargeback assistance.

Integrations

Connect XE Pay with accounting, eCommerce, and POS systems.

Knowledge Base

User guides, tutorials, FAQs, and documentation.

Contact Us

Reach our support specialists whenever you need assistance.

System Status

Check the live status of XE Pay services and scheduled maintenance.

Frequently Asked Questions

Check your internet or mobile signal, restart the terminal, and ensure all cables are securely connected. If the issue continues, contact our technical support team.

Settlement times vary depending on your acquiring bank and payment provider. Most payments are processed according to your agreed settlement schedule.

Contact our support team with your merchant details and we’ll arrange a replacement if required.

If your enquiry relates to product returns or refunds, please contact our customer service team who will guide you through the process. XE Pay publishes dedicated refund guidance for customers.

Yes. Many technical issues can be diagnosed and resolved remotely by our support engineers.

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